• How Much Does Shipping Cost?
  We offer free shipping on all orders over €45! For orders under €45, the shipping cost will be calculated after you enter your shipping address during checkout.
• Do You Provide a Tracking Number?
  Yes, every order includes a tracking number, which is sent to you in your order confirmation email.
• How Long Does Shipping Take?
  Orders are processed and shipped the next business day. Delivery within the EU typically takes 3-5 days, ensuring your purchase arrives quickly and reliably.
• Do You Offer Express Shipping?
  Yes, we offer express shipping as an additional option! With express shipping, your order will arrive at your delivery address within 1-3 days. Upgrade to faster delivery for a more convenient shopping experience.

Your satisfaction is our priority, and we’re confident in the quality of our family business products. If you’re not entirely happy with your purchase, don’t worry! Our 100-day easy return policy starts from the date you place your order, ensuring a worry-free shopping experience.

• Change of Mind
  You can return unused items in their original packaging within 100 days for a full refund. Return shipping costs are your responsibility. Refunds are processed to the original payment method once the items are received and inspected.
  
• Damaged or Faulty Items
  Report any damaged or faulty items within 3 days of delivery. Provide photos to help us assess the issue. We’ll offer a replacement or a full refund if the claim is valid.
  Note: Claims for damaged items made after 3 days of delivery will not be accepted. Refunds are issued to the original payment method.
  
• Ordered Wrong Size
  If you order the wrong size, return shipping costs are your responsibility for exchanges. To avoid this, please measure your pet as per the product description before ordering.
  
• How to return your item?
  To initiate a return, please contact us at info@amber-us.com. We’ll guide you through the return process.

Have a question? Drop us a message through our contact form or email us at info@amber-us.com. We’ll respond within 24 hours!